Sweven Solution Architect

About the Role

The Solutions Architect leads and supports enterprise architecture activities, creating deliverables that guide the management of a portfolio of solutions, including systems, applications, processes, information, and shared infrastructure and application services. They provide leadership in analysis and design, shaping both “as-is” and “to-be” solutions to align with business outcome objectives. Focusing on application and solutions architecture, they define paradigms like SOA, influence design decisions, and implement proven patterns. By leveraging technology solutions, they enable future-state business capabilities and orchestrate the delivery of targeted business outcomes across the organization.

What You'll Do

• •Understand business drivers and business capabilities (future and current state), and determine corresponding enterprise system designs and change requirements to drive the organization's targeted business outcomes.
• •Design and lead the implementation of a solutions architecture across a group of specific business applications or technologies based on enterprise business strategy, business capabilities and business requirements.
• •Manage and develop the architecture for a broader scope of projects, working closely with application architects that manage and design architecture for a single project or initiative.
• •Provide consulting support to application architects within projects to ensure the project is aligned with the overall enterprise architecture.
• •Monitor the current-state solution portfolio to identify deficiencies through aging of the technologies used by the application, or misalignment with business requirements.
• •Understand technology trends and the practical application of existing, new, and emerging technologies to enable new and evolving business and operating models.
• •Understand, advocate and augment the principles of information technology strategies.
• •Analyze the business-IT environment (run, grow and transform the business) to detect critical deficiencies, and recommend solutions for improvement (systems of record, differentiation and innovation).
• •Analyze the technology industry, competitors and market trends, and determine their potential impact on the enterprise.
• •Define the principles, guidelines, standards and solution patterns to ensure solution decisions are aligned with the enterprise's future-state architecture vision.
• •Design and direct the governance activities associated with ensuring solutions architecture assurance and compliance.
• •Develop a roadmap for the evolution of the enterprise application portfolio from future to current state (as defined by the solutions architecture).
• •Facilitate the evaluation and selection of software product standards and services, as well as the design of standard and custom software configurations.
• •Consult with application and infrastructure development projects to fit systems or infrastructure to architecture and identify when it is necessary to modify projects to accommodate the solutions architecture.
• •Identify the organizational impact (for example, on skills, processes, structures or culture) and financial impact of the solutions architecture.

What We're Looking For

• •Bachelor's degree in computer science, system analysis or a related study, or equivalent experience.
• •Minimum of five to seven years of pure CRM/CX Platform experience in at least two IT solution development disciplines, including technical architecture, network management, application development, middleware, database management or operations.
• •Certified and Qualified on CRM/CX Platforms with proven track record of having implemented more than two dozen mid to large sized projects in the last Five years.
• •Industry expertise in building and architecting applications on CRM/CX Platforms (Sales, or Service).
• •Significant experience in CRM/CX Integrations and applying third party tools, and accelerators to productize or transform the Customer business landscape.
• •Exposure to multiple, diverse technologies and processing environments.
• •Good understanding of strategic and new and emerging technology trends, and the practical application of existing, new and emerging technologies to new and evolving business and operating models.
• •Understanding of agile methods and processes, and capability of supporting agile project teams by providing advice and guidance on opportunities, impact and risks, taking account of technical and architectural debt.
• •CRM/CX Technology Skills.
• •Ability to work with developers in an in-and-out outsourced environment.
• •Organizationally savvy, with a good understanding of the enterprises political climate and how to navigate, influence and persuade political waters.
• •CRM/CX Competency in Sales Cloud, and/or Service Cloud.
• •Ability to apply multiple technical solutions to business problems.
• •Ability to translate future-state business capabilities and requirements into solution architecture requirements.

Nice to Have

• •Technology neutral: remains unbiased toward any specific technology or vendor choice, and is more interested in results than personal preferences, however deep expertise in CRM/CX is required as mandatory skills.
• •Displays intellectual curiosity and integrity.
• •Motivated and driven by achieving long-term business outcomes.

What We Offer

•Opportunity to work on cutting-edge CRM/CX solutions and enterprise-level projects.

•Collaborative and inclusive work environment that encourages innovation and professional growth.