Sweven Application Leader

About the Role

Sweven, a startup in the CRM/CX ecosystem, drives full life-cycle planning for CRM/CX in Industry 4.0 (SFI4.0) across strategize, architect, select, deploy, operate, evolve, and manage phases. The Sweven Application Leader (SAL) leads the application products group responsible for building, configuring, enhancing, maintaining, and eventually decommissioning CRM/CX applications and products. This function manages all CRM/CX platform-related application products and operates in a “two in a box” model with Sweven CRM/CX Engineering leaders to ensure business outcomes. The role reports to the CTO or another senior leader and oversees staff. It handles significant budgets for SFI4.0 tools, services, and staffing. Team size includes 10–20 permanent, 10–15 contract, 20–30 temporary staff, and 30 graduate trainees, along with third-party supervision. Application include Sweven Cloud Products—Sales, Service, Marketing, Commerce, Integration—and other major SFI4.0 business applications.

What You'll Do

• •The Sweven Application Leader (SAL) will oversee all activities that optimize the value, cost and risk of application products.
• •Provide leadership, vision and direction to the applications organization to ensure it will contribute to the company achieving its goals.
• •Work with CIO/CTO/CEO and other IT leaders to develop overall IT/Product strategy in the context of the business strategy and initiatives of the SFI4.0
• •Develop productive relationships with business leaders and product managers across the organization to influence how applications can enable new sources of value.
• •Define and enhance methodologies and practices for the application life cycle management in line with best practice and practical experience of continuous improvement.
• •Provide support and facilitate innovative and experimental application work to test new ideas with bounded cost and time frames.
• •Ensure that application processes (including those of external service providers) are conducted in line with corporate social responsibility, environmental and technical policies and applicable standards and legislation.
• •Manage application group personnel, developing their skills and capabilities to meet the needs of the organization, as well as building on existing recruiting capabilities to address new needs and skills gaps.
• •Work with product management to implement and manage application product roadmaps status reporting, metrics and benchmarks.
• •Manage relationships with major vendors and service providers to ensure they cost-effectively meet the needs of the organization.
• •Conduct regular surveys of stakeholder satisfaction with application products, publish the results and, where necessary, implement action plans to improve satisfaction.
• •Overseeing the assessment of the technical and business fitness of the application and product portfolio and their associated costs and risks.
• •Facilitating the application product governance process to gain consensus on a prioritized set of measurable business outcomes that applications and products must support.
• •Working with product management, stakeholders and the application product governance council to define a prioritized set of business outcomes and application work to accomplish those outcomes within the limitations of the application budget.
• •Working with stakeholders to accomplish this application product work in a way that improves the business and technical fitness of the application portfolio and minimizes its ongoing support costs.
• •Overseeing development of processes and tools in conjunction with infrastructure and operations to automate the handoff of code releases from development to operations (DevOps).
• •Working with the Customers’ Chief Information Security Officer (CISO) to ensure that the organization's application products are effectively secured and that risks are mitigated…
• •The Sweven Application Leader (SAL) will be responsible for the day-to-day management of the application product organization — including staffing, budgeting and other relevant management functions — and is required to hold all application delivery teams accountable for optimizing the cost, risk and value of applications and products throughout their life cycle.

What We're Looking For

• •High levels of personal integrity
• •Calmness and clarity of thought while under pressure.
• •The ability to uphold the goals and culture of the organization.
• •The ability to lead, enable and motivate teams.
• •An understanding of strategic business objective.

Nice to Have

• •Experience in Industry Specific Product Development using SaaS platforms from other products such as Siebel or Oracle or SAP.
• •Two to three years of experience working in the CRM/CX Application Implementation for Retail or E-Commerce or Travel industry.
• •Three to Five years managing International Clients and Global service providers…
• •Three to Five years managing the risk and cost implications of IT contracts.
• •Membership of professional organizations, trade or user groups.

What We Offer

•Full time job based in Gurugram managing sizeable Developers and IT Application Managers.

•Stock Options and Roadmap tied with SWEVEN’s dream of becoming a Unicorn in the next three years.