Solution Consulting Director

About the Role

The Solution Consulting Director will lead the Solution Consulting practice, bridging the gap between business strategy and technology execution across large and mid-sized CRM, CX, CLM, and SaaS transformation projects. This senior leadership role involves working closely with Sales, Delivery, and Customer Stakeholders to conceptualize, architect, and implement world-class digital transformation solutions. The ideal candidate will bring a strong blend of technical acumen, business understanding, and customer empathy, playing a pivotal role from pre-sales to post-sales, ensuring solutions are strategically aligned, scalable, and transformative.

What You'll Do

• •Lead and manage the Solution Consulting function, mentoring a team of solution consultants to deliver compelling, customer-centric solutions.
• •Design and architect end-to-end digital transformation solutions leveraging CRM, CX, CLM, and Employee Experience technologies.
• •Collaborate with Sales Teams during pre-sales to identify customer needs, demonstrate value propositions, and influence deal closures.
• •Partner with Project Managers post-sales to ensure smooth transition, alignment, and execution of solution designs.
• •Work across technology stacks such as Microsoft CRM, Salesforce CRM, ServiceNow, OutSystems, Zoho, or other leading no-code/low-code platforms.
• •Drive innovation through modern frameworks, automation, and best practices in solution design and delivery.
• •Engage directly with customers, leading discovery workshops, requirement gathering sessions, and technical validation discussions.
• •Maintain strong relationships with key stakeholders, ensuring customer satisfaction and long-term partnership success.
• •Develop reusable frameworks, solution accelerators, and best practices for consistent delivery excellence.
• •Collaborate with Marketing and Sales to align solution messaging, create value propositions, and support go-to-market initiatives.

What We're Looking For

• •B.Tech in Computer Science (mandatory); MBA preferred.
• •7–9 years of experience in Solution Consulting, Pre-Sales, or Practice Management roles within CRM, CX, or SaaS ecosystems.
• •Proven experience of working directly with dozens of enterprise customers, designing and delivering impactful technology solutions.
• •Deep understanding of customer lifecycle management, digital experience strategy, and enterprise architecture.
• •Strong business acumen, domain expertise, and technical grounding across industries.
• •Exceptional communication, leadership, and stakeholder management skills.
• •Ability to manage a diverse team of solution consultants and collaborate cross-functionally.

Nice to Have

• •Certifications in any of the major CRM/CX platforms (Salesforce, Microsoft Dynamics, ServiceNow, Zoho, or equivalent).
• •Experience in No-Code/Low-Code platforms such as OutSystems, Creatio, or Mendix.
• •Exposure to AI, automation, or analytics-driven experience solutions.
• •Strong presentation and storytelling skills with experience in executive-level client interactions.
• •Previous leadership in consulting-led digital transformation engagements.

What We Offer

•A strategic leadership position within an innovation-driven digital consulting organization.

•Opportunity to work on enterprise transformation projects across global clients and industries.

•Collaborative ecosystem spanning Sales, Marketing, Product, and Delivery teams.

•Access to cutting-edge CRM, CX, and SaaS technologies.

•Competitive compensation and growth opportunities into practice leadership roles.

•A dynamic and empowering environment based in Gurugram focused on excellence and innovation.